Course Outcomes

Curriculum Outline    Faculty   
 

Upon completion of each of the following courses, students will be capable of performing the listed outcomes for that class.
 

Ammonia Safety, Year I, Track: Facilities Management

• Describe the health effects of ammonia exposure.
• Describe initial first aid for ammonia exposures.
• Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant.

Analyzing Refrigeration Systems, Year III, Track: Facilities Management

• Recommend specific changes to improve efficiency and ease of operation.
• Develop a framework for analyzing refrigeration systems.
• Given a case study, identify inefficiencies in a refrigeration system.

Budgeting and Financial Control, Year I, Track: Finance and Productivity

• Explain the budgeting process.
• Recognize the basic parts of a Balance Sheet and Profit and Loss Statement and how they interact.
• Calculate cash flow for a given period.
• Apply a cost-benefit analysis technique for securing the approval of a project.

Case Studies in Warehouse Law, Year III, Track: Risk Management

• Distinguish specific and general liens.
• Discuss the pitfalls of customer-prepared agreements.
• Given a case study, identify legal issues and suggest actions to reduce the liability of a warehouse.

Crisis Management, Year III, Track: Risk Management

• Illustrate the importance of crisis management planning.
• Determine the steps involved in creating or improving a crisis management plan.
• Develop a plan to improve the crisis plan at your warehouse.

Customer Communication Skills, Year III, Track: Human Resources

• Discuss the benefits of improved customer service.
• Analyze the gaps in your facility’s service.
• Set goals for personal improvement in customer communication.

Effective Communication, Year II, Track: Human Resources

• Identify five major concepts for effective communication.
• Discuss the role of humor in communication.
• Develop an action plan for improving your weakest area of communication.

Emergency Response Training, Year I, Track: Risk Management

• Define “Emergency Action Plan” and “Emergency Response Plan” and identify the parts of each.
• Identify the various levels of training needed by different warehouse employees.
• Evaluate the pros and cons of having an in-house response team or using outside services.

Employment Practices Liability, Year III, Track: Risk Management

• Name areas in the Employment Life Cycle that expose a company to discrimination claims.
• Suggest actions in each area to minimize exposure.
• Distinguish behaviors that could be considered sexual harassment.

Food Preservation—Product, Process and Packaging, Year I, Track: Food Science/Food Safety

• Explain the effect of freezing and frozen storage on the quality of food products.
• Describe the factors that influence shelf life.
• Recognize the effect of temperature on chemical reaction rates.
• Recognize each PRW employee’s role in maintaining product quality.

Food Safety and HACCP, Year III, Track: Food Science/Food Safety

• Describe the benefits of a food-safe warehouse.
• Define HACCP and GMPs.
• Give examples of critical control points in a PRW.
• Discuss the seven principles of HACCP.

Forklift Safety, Year II, Track: Risk Management

• Identify the minimum requirements for an effective lift truck safety training program.
• Compare options for delivering forklift training.
• Evaluate the effectiveness of the forklift safety program in your warehouse.

Fundamentals of Warehouse Operations, Year I, Track: Facilities Management

• Identify ways the PRW industry is changing.
• Compare procedures in your warehouse to those used in other facilities.
• Outline the steps involved in handling controlled-temperature products.

Introduction to Warehouse Law, Year II, Track: Risk Management

• Discuss the “reasonable care” standard.
• Explain the difference between negotiable and non-negotiable warehouse receipts.
• Identify ways to maximize the chance that your terms and conditions will be enforced.

Leadership Behavior, Year II, Track: Human Resources

• Differentiate between leadership and management.
• Identify whether you are primarily a “people” or “task” leader.
• List core values you bring to your work situation as a leader.

Learning to Lead, Year I, Track: Human Resources

• Identify pressures experienced by supervisors and which is hardest for you.
• Explain the three “Gung Ho!” concepts of leadership.
• Assess your leadership ability.

Managing Workplace Attitude, Year I, Track: Human Resources

• Discuss what aspects of personality, thinking, and feeling are under your control.
• Identify negative feelings and the thinking behind them.
• Using an assessment tool, find your strongest personality trait.

Minimizing Energy Costs, Year II, Track: Facilities Management

• Identify the sources of refrigeration loads.
• Explain open and regulated energy markets and peak pricing.
• Discover ways to reduce energy usage in your warehouse.

Operations Technology, Year III, Track: Warehouse Technology

• Discuss factors that lead to successful technology implementation.
• Analyze the costs of implementing and supporting systems.
• Identify characteristics of your business that should affect the technology you choose.

Personal and Professional Development, Year III, Track: Human Resources

• Identify five components for balanced living.
• Explain the importance of trust in building a functional team in the workplace.
• Create a plan to work on the area of balanced living that is your weakest.

Principles of Refrigeration, Year I, Track: Facilities Management

• Discuss the concepts and units of measure for heat, temperature, pressure, and humidity.
• Identify the major components of a refrigeration system.
• Explain the function of each of the major components.
• Give examples of the pros and cons of using ammonia as a refrigerant.

Productivity Performance, Year II, Track: Finance and Productivity

• Discuss the terms “productivity,” “standard,” “control,” and “methods improvement.”
• Define and calculate key performance indicators (KPIs).
• List primary areas within a PRW where a productivity improvement program could be of benefit.

Radio Frequency in the Warehouse, Year III, Track: Warehouse Technology

• Discuss ways PRWs are using radio frequency technology.
• Explain how barcode scanning and RFID work.
• Identify factors in the physical environment that affect the type of radio frequency technology that should be used.

Rate Development, Year III, Track: Finance and Productivity

• Discuss the benefits of Account Based Costing and benchmarking.
• Calculate your cost basis and loaded labor rate.
• Given a case study, calculate a rate quotation.

Safety’s Dirty Dozen, Year I, Track: Risk Management

• Identify the most common safety problems in public refrigerated warehouses.
• Discuss ways to instill a culture of safety.
• Develop a plan to improve one safety problem in your warehouse.

Sales and Marketing Strategies, Year II, Track: Facilities Management

• Analyze your warehouse to find two strengths and two weaknesses that affect sales.
• Identify ways that each person in the warehouse affects the sales process.
• List internal and external responsibilities of communications, establishing a proposal and follow-up in the sales process.

Sanitation Auditing, Year II, Track: Food Science/Food Safety

• Discuss reasons for having a sanitation audit.
• Recognize critical conditions that would prevent an “excellent” grade.
• Determine weaknesses in your warehouse’s sanitation.

Stress Management, Year III, Track: Human Resources

• Identify the most stressful situations in the workplace.
• Identify two personality characteristics that influence how much ongoing stress you experience.
• Develop a model for dealing with daily stress.

Substance Abuse, Year I, Track: Human Resources

• Identify the most popular workplace drugs.
• Recognize symptoms of drug and alcohol use/abuse.
• Distinguish between substance abuse and dependency.
• Determine how you choose to handle substance abuse problems in your workplace.

The Real Time Revolution, Year II, Track: Warehouse Technology

• Discuss how PRWs are using the Internet, bar coding, and radio frequency applications, voice recognition systems, warehouse management systems, and other computer applications.
• List components of enterprise software for PRWs.
• Identify ways reduce costs and increase revenue through computer technology.

Training Methods that Work, III, Track: Human Resources

• Apply the five steps of the R-O-P-E-S method for training.
• Discuss the principles of adult learning.
• Find ways to improve behavior modeling in your workplace.

Transfer of Knowledge to the Workplace, Year III, Track: Human Resources

• Analyze your Institute experience to plan ways to take the knowledge you have gained back to your work environment.
• Discuss dynamics that prevent people from applYear Ing new knowledge.
• Work with a group to apply knowledge from several Institute classes to a real-world example.

Transportation and Warehousing, Year II, Track: Logistics Management

• Identify ways PRWs are becoming involved in the transportation function.
• Find ways the warehouse can assist carriers.
• Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers.

Unlocking the Secrets of the CSM, Year I, Track: Food Science/Food Safety

• Identify the kinds of information included in WFLO’s Commodity Storage Manual and Q&A Manual.
• Give examples of when and how to consult the WFLO Scientific Advisory Council.
• List ways to contact WFLO.

Warehouse Exposures, Year I, Track: Risk Management

• Define warehouse legal liability and list the major sources of liability for a public refrigerated warehouse.
• Identify types of insurance that cover warehouse liabilities.
• Given a case study, suggest actions to limit liability exposures.

Weeding Out Poor Performance, Year II, Track: Human Resources

• Discuss the use of core values to set standards for employees.
• Document incidents of employee discipline and the actions taken.
• Choose appropriate disciplinary action for employee behavior.